Basic Troubleshooting Help

 More often than not, most issues in IT can be solved by asking a few basic questions, or trying some common fixes, such as resetting a device or checking a device's connection. Net Diatom has an automated troubleshooting assistant that can help walk you through the steps of narrowing down the issue your device is having or trying some of the simpler fixes.

Our automated assistant can be found here: 
https://www.surveymonkey.com/r/ZXS8VLH

It can also be reached from the Computer Repair page of Net Diatom's main website:
https://netdiatom.org/page9.html

If our automated assistant is unable to help you with your issue, you can provide the assistant with your email address and we will connect you with one of our professional support team members for further assistance.

Another option when troubleshooting your device is to use the troubleshooting feature of your operating system. For example, the troubleshooting menu can be accessed two ways in Windows 10. By clicking the Windows icon in the bottom left of the screen, a menu will open. Above the Windows icon should be a gear-shaped icon for the Settings menu. From the settings menu, search for troubleshoot settings. This will take you to a menu of options with different issues you might be having. You device will attempt to discover the source of the issue and offer solutions that can be attempted to fix the problem. The second way to reach the troubleshoot settings is to use the search bar at the bottom left of your screen to search for and open the Control Panel. From the Control Panel, you can open the Troubleshooting menu, which again will have several options for you to choose from.









 





 






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